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Yonyx. Create interactive decision trees to guide call center agents or self-service customers. Improve first call resolution (FCR...

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InstaSUITE Is Live. All Your Affiliate Tools Under ONE Roof
via highpayingaffiliateprograms

Finally! All the tools you need to succeed online – blogging, email list building, funnels, membership, templates, customer support… all on ONE killer platform. Yup ONE!.. InstaSUITE Optin Review Reviewed by: Bill Burniece, President & CEO of...
Best practices for service request management
via example

A few weeks ago we kicked off the ITSM bootcamp with an overview of the Atlassian approach to ITSM. Over the next few weeks, we’ll be walking you through the four core IT processes: service request management, incident management, problem management...
Recapping Our Zendesk U Training
via communicatebetterblog

This article originally appeared on the FCR Blog. I thought it to appropriate to share here for any folks who might use Zendesk. Click here to read the original. Two of my esteemed colleagues, Travis Wild and Doug Gaskell, recently had the opportunity...
Debunking the Web Self-Service Myths: Part 3
via b2cmarketinginsider

Despite the omni-channel world we now live in, there are still those who consider web self-service to be a second-rate customer support channel. In this four-part blog series, we will be addressing some of the most common myths surrounding web self-service...
Analysis of the Top 100 eCommerce Help Centers
via blog.kayako

Design standards are not top of mind for you as a customer support professional but they are critical to your customers’ experiences. Your customer wants quick, easy answers to their simple questions. CEB, the insight and technology company that investigates...

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Personalising Customer Service for all Customer Age Groups

“Personal service is about making the customer feel like they’re doing business with a human, not a company,” – David Weinberger Modern businesses, brands, and enterprises need to engage with their clients and customers in an open, dignified, but friendly...
Ways to Justify Investment in a Customer Contact Centre

“Cloud-based call management, recording and intelligent call analytics are a crucial tool in enabling businesses to improve their sales performance and deliver excellent customer service,” – James Slaney Business leaders have often viewed a customer...
Importance of Knowledge Management in Customer Service

“Knowledge management is not a shrink-wrapped thing in a box, it’s a discipline,” – Scott Elliot Modern businesses and enterprises operate in intensely knowledge-driven environments that were made possible by a variety of electronic knowledge sharing...
Simplicity is the key to Customer Engagement

“In addition to bringing new levels of simplicity, customer engagement platforms should streamline daily operations, reduce costs, and allow customers to engage with brands how and when they wish,” – Oman Air Customer engagement should be the bedrock...
Top Features of a Most Effective Website

“Websites promote you 24/7 and no employee will do that,” – Paul Cookson Online technologies dominate the world we live in and therefore, an effective website is a pre-requisite for most businesses in modern times. We must note that a website may be...

Yonyx.com popular pages

Yonyx

Yonyx enables organizations to publish their trouble-shooting & product support knowledge in a revolutionary new way that unleashes the power of Interactive Self Service for the benefit of Customers, ...
Decision tree driven Interactive guides for customer service

Yonyx is a cloud platform for decision tree driven interactive guides for customer service - used in call centers, BPOs & for Customer Self Service.

Yonyx - Management Team

Interactive Customer Support Sanjay Bajaj, Co-Founder & CEO Sanjay is a co-founder and CEO of Yonyx. An entrepreneur at heart, he is a Silicon Valley veteran with nearly 25 years of exp...