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Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

There are thousands of cities in the U.S., but not all can be considered digital cities. In fact, only 57 cities in the nation were named as winners in the 2014 Digital Cities Survey, which acknowledges cities that recognize the value of technology,...

“Improvements, innovations, and insights” are common ingredients in this month’s array of articles. These are the full versions of the “Drilling Deeper” news items that appeared as abbreviated versions in the print edition of the October 2014 PBOG. ...

Bangalore, Karnataka, India Q1 Revenue growth at 1.4% qoq in INR terms; 1.7% in constant currency terms; 2.2% qoq in USD terms Q1 Revenue growth at 16.9% yoy in INR terms; 10.9% yoy in USD terms Added 3 clients to $100 million + category taking total...

Amazon released its Q3 earnings report, including a 23% increase in sales year-over-year at $25.4 billion. Net income was $79 million ($0.17 per diluted share) , compared with net loss of $437 million, or $0.95 per diluted share, in third quarter 2...