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MasterChef Season 4 was coming to a close; Gordon Ramsay the outlandish outspoken multi-millionaire chef was on the verge of deciding who was to be the new MasterChef. Would it be Luca Manfe, an innovator at heart or Natasha Crnjac with some of her...
Microsoft is bringing together its Dynamics CRM and ERP solutions in a brand new cloud bundle called Dynamics 365. ScienceSoft’s CRM consulting department looks at all the available facts to see how disruptive it could be for businesses. Officially...
How many cloud services does your enterprise rely on to keep your business running? If you are one of our clients, then I’m sure services like Microsoft Dynamics CRM and Office 365 come to mind. Are you utilizing a virtual machine or SQL database in...
This year’s Worldwide Partner Conference 2016 in Toronto was full of opportunities to connect, learn, network and be inspired. Our favorite part of WPC is always sitting down with our partners, and discussing how we can help them impact the customers...
Beginning November 1, 2016, Microsoft Dynamics 365 will not only be available for purchase, but will replace Microsoft Dynamics CRM Online as we now know it. As announced on October 11 at the CRMUG Summit, the initial Dynamics 365 apps will be available...
I always prefer to use precise terminology when talking about the technologies that are part of my trade. Some might consider me a pedantic guy who’s always correcting some insignificant details in documents or presentations that cover Microsoft technologies...
Licensing remains a topic that no one claims to like yet everyone keeps on talking about. October 2019 saw what was undoubtedly the biggest number of changes to Microsoft Business Applications SKUs (i.e. items that MS sells), with the end of Dynamics...
A while ago there was an announcement made on the PowerApps team blog about “Share canvas apps with guests in your organization”. Launched in public preview, this feature makes it (almost) as simple to share apps with a guest user as it is with internal...
Believe it or not, Dynamics 365 Customer Engagement applications from Microsoft are built on top of Power Platform. No, they didn’t originally start that way, but as the Citizen Application Platform technology from the PowerApps side merged with the...
On the topic of Dynamics 365 and PowerApps licensing changes coming in October 2019, I earlier wrote about the biggest change in how Microsoft is separating the first party applications and the underlying platform in the new Per App pricing model. There...
SOCRATES Journal is an international, refereed, and indexed scholarly publication focused on public policy, administration, and ph...
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Making Better Use of Business Process Flow Data in Dynamics CRM 2013
With a few simple customizations you can leverage the process and process stage data from Business Process Flows for better reporting and Business Rules.
Finding Advanced Find in Dynamics CRM 2013
The user interface changes in CRM 2013 have made it a bit tricky to locate the Advanced Find feature. Here's a tip on how to make it more easily accessible.
Voice of the Customer Archives - Surviving CRM
Surviving CRM A few weeks ago I launched a demo survey built on Voice of the Customer, the brand new survey tool from Microsoft. The goals I had for this exercise were twofold: 1) see how these type o...
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