Luxorcrm.com

Are you running your sales operation with yesterday's technology or no technology? You might be if your customer-and-prospect database is nothing more than a hodgepodge of business cards, scattered notes (some on napkins), an overloaded Outlook Inbox...

I am about to release the draft of the Customer Engagement Center Magic Quadrant 2014 for review to software vendors. This is the MQ that was formerly known as the CRM Customer Service Contact Center MQ. For two years we’ve been writing about Customer...

Customer relationship management has always felt like the wrong term to me. You don’t “manage” customers. You don’t “manage” your relationship with a customer. You might nurture it. You might encourage it. You would strive to strengthen it. But manage...

Zoho today announced four key enhancements to Zoho CRM, the company`s online customer relationship management software. The new features include BCC Dropbox, LiveDesk Integration, Custom Related Lists and MailMagnet for Mobile. The BCC Dropbox option...

The rich may be different, but not as much as you might think. As wealth continues to concentrate at the affluent end of the spectrum and predictions trend toward slower growth, luxury market behavior may hold important lessons for marketers at all points...