Infinitcontact.com

What do you think is the essential factor that keeps a business doing well over a long period of time? Is it merely about having excellent professionals run the venture, or is it about contact center services that we barely notice sometimes? Business...

If you’re still under the impression that outsourcing an inbound call center is a luxury reserved for large corporations with huge budgets—think again. Whether you operate a small business with less than a hundred employees, or a multinational enterprise...

While we have said this time and again, but customers are still considered the lifeline of any business. This is why we invest so much in customer acquisition and retention, even focusing on customer service outsourcing to deliver expert service. Customer...

Customer service is just as important as having the ability to produce high-quality products, regardless of what the type of business. It helps differentiate your business from competitors. It promotes brand loyalty through repeat purchase. It attracts...

Customer satisfaction is a crucial differentiator for many companies which is why it is important to personalize your customer service experience regardless of what industry you’re in—that includes businesses conducted online. Every business is a people...