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While service catalogs are not new, they are becoming increasingly critical to enterprises seeking to optimize IT efficiencies, service delivery and business outcomes. They are also a way of supporting both enterprise and IT services, as well as optimizing...

(With apologies to Jeff Foxworthy) You might be an Apple user if… You get blank stares from your IT department when you ask for SUS assistance Your company help desk constantly “escalates” through at least four technicians before you get to someone...

The lazy days of summer are definitely over as Microsoft released 14 bulletins in today’s September Patch Tuesday. There are 7 updates rated critical so it is time to get to work. The bulletins also include an update for Adobe Flash Player that’s important...

The primary function of enterprise IT management is to empower end users with access to technology resources that will boost their productivity and job performance. However, this focus is at odds with the core precepts of IT security which are adopted...

Tips on Getting the Most Out of Your 1:1 iPad Education Program There is no greater investment we can make in the future than to prepare our children to successfully navigate the challenges of tomorrow. Of course, predicting the workforce requirements...