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ASC 606 and ASC 340-40, now in effect for all annual reporting periods (including interim reporting periods within those periods) for public companies beginning after Dec. 15, 2017, will impact not just revenue recognition, but also how the cost of sales...

  The job of sales ops and incentive compensation professionals is hardly ever easy. Figuring out how to get better and improve results can sometimes feel like an exercise in guesswork. Your incentive compensation management system is there to help you...

I was recently asked for suggestions on how to prevent different business units and divisions within a larger organization from becoming complacent when they are performing well based on their customer experience metrics. In other words, their scores...

How do you prioritize your CX improvement initiatives? You listen to customers. You map their journeys. And you identify a lot of improvement areas that would make the experience light years better for your customers.  You've got a governance structure...

Let’s clear something up: “Marketing” automation is a bit of a misnomer. When the first marketing automation technologies entered the market, they were built to solve specific marketing challenges—sending email campaigns, managing social media accounts...