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Contacting customer service for a phone, cable, satellite, TV or Internet company can quickly consume hours of your day. It can be frustrating to deal with multiple phone numbers, different departments and various issues that change depending on your...

With the accelerated growth of mobile and digital technologies, consumers are engaging with more channels for customer service than ever before. Yet consumers say it’s still so hard to navigate and resolve customer service issues across those channels...

Publish Date:  Wed, 2014-05-14 Siloed approach to customer service leaves one in four queries unanswered first time. London, UK – Customer service departments in the financial services (FS) sector are failing to resolve, on average, one...

Author: Kirsten Jepson, Senior Director, Product Marketing “I’m not dead yet,” cries the old man in the classic movie “Monty Python and the Holy Grail,” as the undertakers try to throw the protesting pauper on their cart of cadavers. Similarly, it...

Does the planned Royal Mail Strike Threaten To Overshadow Ghosts Launch? Royal Mail workers have voted to go on national 24-hour strike on 4 November. Now hands up who have ordered Call of Duty Ghosts from an online source? Yes that’s a lot...