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Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Your RSS feed from RSSFWD.com. Update your RSS subscription Hotnigerianjobs.com Nigerian job listing and career portal, search and find latest jobs in nigeria. // via fulltextrssfeed.com PHP Programmer at Zercom Systems Thursday, October 02, 20...

Ventana Research defines workforce optimization as a set of processes and technology for customer agents that include interaction (call) recording, quality monitoring, workforce management, training and coaching, compensation management and analytics...

Engaging with customers in an efficient and speedy manner has increasingly become key for operations and customer satisfaction in every organisation. This is especially true for consumer-oriented industries such as financial services, insurances, retail...

“To survive in today’s highly competitive marketplace where millennials have a shorter time-spans for engagement, it is essential to provide an increasingly digital experience through customer’s choice of channel – Ashish Koul, Senior VP and GM San...