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Avaya Launches Cloud Contact Center in Partnership with Spoken Communications for Business Process Outsourcers
via kuwaitfinancialexpress

LAS VEGAS, NV—(Marketwired – February 13, 2017) – Avaya ENGAGE — Avaya, the market leader in Customer Engagement technologies, and Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions, have formed a strategic co...
WebRTC: Ready for the Contact Center?
via contactsolutions

Fri, 14 Nov 2014 22:00:00 -0500 Mike Hibbard In the fall of last year, e-commerce behemoth Amazon introduced its newest Kindle Fire tablet together with a feature that some industry analysts have called “the shot heard round the world,” in comparison...
Oracle Service Cloud May 2014 Release is available
via blogs.oracle

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We have marked yet another successful quarterly product release. The May 2014 release of Oracle Service Cloud (RightNow) delivers a broad range of improvements to...
2014 Temkin Group CX Vendor Excellence Award Winners
via experiencematters.wordpress

Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...
Top 10 Customer Experience Trends to Watch in 2017: CX Firm HGS Forecasts Age of “Effortless Experiences”
via bulldogreporter

Report Points to a New Imperative of Creating Effortless Customer Engagement In 2016, the customer management services industry saw the rapid growth of game-changing technologies, fueling digital transformation across businesses. In 2017, creating effortless...

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Call Center Software | Call Center Solution | Helpdesk Software - Ameyo

Ameyo Call Center Software offers Omnichannel Contact Center Capabilities. Check out the advanced features of contact center software and helpdesk software.